Code of Ethics and Standards

Code of Ethics and Standards

Trust Caregivers has created a Code Of Ethics and Standards that help guide caregiver and client relationships.

Surpassing Clients Expectations

  • When first meeting a client I will ask them their care session expectations and create a written Plan of Care which I will follow each time.
  • For each care session, I will complete and maintain written or typed records and documentation such as communication books and progress notes.
  • I will always treat my clients with kindness and respect
  • I will always arrive at the client’s home on time, ideally 5 minutes before the start of each care session
  • If I am running late, I will contact Trust Caregivers and or the client, to inform them
  • I will balance the needs of the client with the interests of the individuals’ families/guardians.

Accountability and Scope Of Work

  • I will ensure my work activities are within the limits of my knowledge, experience and skill, and aligned with the defined responsibilities of General Caregivers and PSW Caregivers set forth below.
  • If I am unsure how to perform a standard task, I will ask the client for instructions and Trust Caregivers for best practices
  • If I am uncomfortable performing a specific task, I will advise the client immediately

Note: As a general caregiver or a PSW caregiver there are no legislated requirements to work in home and community care settings.

General Caregiver and PSW Caregiver Job Responsibilities Include:

  • Companionship; socialization and support
  • Performing hobbies together; playing games, reading, watching tv together, talking,
  • Personal care; Toileting, skin care, oral hygiene, dressing, bathing, grooming
  • Lifting, transferring, repositioning
  • Medication Management; medication reminders. Caregivers are able to provide specific assistance with medications (oral, topical, eye, nose or ear drops) to the client, within the directions stated in the client’s care/support plan, and under the direction and monitoring of a health professional. Caregivers are not expected to exercise any judgement in administration beyond that required to assist the client.
  • Housekeeping laundry, cleaning, light house work, pet work
  • Meal preparation; shopping, cooking meals, feeding
  • Assisted travel; travel with the client to and from appointments, errands and social activities.
  • Specific controlled acts set forth and in compliance with The Regulated Health Professions Act, the RHPA, for which transfer of functional training has been completed.  “This may include; insertion of a digit or instrument into a body cavity, care or procedure under the dermis and any task or skill needing a physician’s prescription. Must continuously observe person(s) and their environments, and must report and document unsafe conditions and behavioral, physical, and / or cognitive changes to an appropriate supervisor; i.e. family member, Trust Caregivers inc, etc)” – exert from RHPA.

Services I Will Not Provide:

  • Controlled Acts

    As a General Caregiver and PSW Caregiver I will not perform medical specific Controlled Acts that are required to be performed by a medical specialist.

    For further clarification see the expert below from Personal Support Network of Ontario:

    “ What are Controlled Acts?

    Controlled acts are tasks and procedures that are considered to be potentially harmful if performed by an unqualified person. These are set out in the Regulated Health Professions Act (RHPA). Section 27 (2) of the RHPA identifies 13 acts as controlled acts. For each act, the RHPA defines the regulated health professional(s) who are legally permitted to perform the act.

    Please see the Personal Support Network of Ontario article on controlled acts:” – exert from Personal Support Network of Ontario, 2010,

  • No-Lift Policy

    As a General Caregiver and PSW Caregiver I am not required, nor authorized to manually lift clients. Lift is defined as any procedure where a client’s  complete body weight is borne by someone or something other than the client themselves. This “No-Lift” policy only refers to lifting individuals. It does not prohibit caregivers from performing light lifting tasks such as household duties, laundry, making beds, etc.

    What is permitted?

    Repositioning individuals is permitted. Adjusting, shifting, or changing the client’s position in bed, wheelchair, chair, etc, as long as the client is able to bear their own weight and assist with the repositioning process. Guiding or assisting a client who can bear some of their own weight with moving from one surface to another (i.e. from bed to chair, bed to wheelchair, wheelchair to bed, etc) is permitted.

Privacy and Respect

  • I will hold information acquired during my care session in strict confidence, unless required by law and/or where serious harm is imminent.
  • I will keep my religious beliefs, political choices, or personal issues private and likewise respect my client’s beliefs.
  • I will only use my personal mobile phone for calls and texts during rest or break periods.

Safety, Abuse and Discrimination  

  • I will take appropriate health and safety measures during each care session
  • I will protect the physical and mental health of all individuals for whom I provide care and support.
  • Under no circumstances should I engage in the following acts; acts of physical or psychological violence, acts of harassment or intimidation, acts of discrimination on the grounds of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, gender, sexual orientation, age, record of offences, marital status, family status or disability;  Any sexual impropriety.
  • I will not engage in financial transactions nor intimate relationships with a client or family member.
  • I will never use alcohol or illegal drugs as a caregiver.


  • I will call 911 immediately when there is a medical emergency or any other emergency
  • I will not knowingly assist in or encourage dishonesty or illegal conduct.

All caregivers must agree to follow these Code of Ethics and Standards prior to any interaction with a client.  For any questions on our Code of Ethics and Standards contact